How to Look Up an Order and Request an Invoice

After payment, save the order number and use the order page to confirm payment and delivery status. If an invoice is available for the selected product, prepare accurate billing details before submitting the request.

Look up an order

Open Order Lookup and enter the order email or order number. Common states include pending payment, paid, processing, delivered, completed, and failed.

If payment succeeded but the order still appears unpaid, allow time for the payment notification and avoid paying twice. If the status does not change, send support the order number, payment time, and payment record.

If the order cannot be found

Check that the email exactly matches the one used at checkout. Remove accidental spaces and verify spelling. When using an order number, copy the complete value. Support can also investigate with the payment amount, time, and payment channel.

Invoice information

Invoice availability, type, and any service fee are shown on the relevant product or checkout page. A request commonly requires the invoice title, individual or company type, company tax number where applicable, delivery email, order number, and invoice amount.

Review the title and tax number before submitting. Corrections caused by incorrect customer details may require additional processing time.

For support, provide the order number, order email, payment time, current status, and an error screenshot. Never send a ChatGPT password, payment password, or email verification code.